ANTHEM

hospitality & community engagement DIRECTOR

ABOUT ANTHEM
Anthem was started in 2020 as the modern worship service of the Loma Linda University Church (LLUC).  What began as an innovative startup with original music and a heart for Gen Z has grown into a multi-generational church community with small groups, meaningful outreach, and 500 people across two services.  Because of this, we are looking to expand our team in October 2024!

The Hospitality & Community Engagement Director’s main focus will be overseeing the hospitality experience at Anthem, as well as overseeing community engagement efforts (what has traditionally been called ‘outreach’ in the church world)  

It will be a pivotal role moving forward, requiring a blend of CUSTOMER-FIRST mindset, pastoral care, networking, and event development.  The position is ideal for a leader who is excited to make a church feel like home, and who is excited to see that church impact the greater community in meaningful ways.  The right person will be a self-starter, organizationally minded, and adept at engaging with diverse audiences, including church members, guests, community partners, and more.  Experience in customer service or event planning is a plus.

If you want to be part of moving church into the 21st century and beyond by making church a place where people feel they belong and meaningfully impact their community, this might be the role for you!

KEY RESPONSIBILITIES

People Centered Excellence: Make it a priority to be present to connect with people during Anthem services.  Take ownership of learning and developing best practices, assessing impact, and coaching team members accordingly.  Demonstrate outstanding communication and follow up abilities, including maintaining a warm and friendly demeanor, learning & remembering names, connecting potential volunteers to ministries, and nurturing relationships with guests.

Team Leadership: Recruit, schedule, lead, inspire, and coach Home Team (hospitality) and COMMUNITY ENGATeam (outreach) volunteers.  Show a pastoral heart to care for team members through the varied aspects of their lives.  Take ownership of investing in their overall growth, especially their role-specific skills, fostering space for spiritual development.

Systems Oversight: Develop and oversee systems that ensure volunteers and attendees are clearly communicated with.  Ruthlessly pursue a customer-first approach to connecting people to ministries and opportunities all the way from expression of interest to participation.  Experience with Planning Center is a plus.

Building Collaborative Relationships: Seek out and nurture connections between other LLUC ministries and outside community partners. Work with Anthem team members to ensure follow up on hospitality processes & to create collaborative community engagement opportunities.

High-Quality Event Planning: Execute highly detailed and complex events through strategic planning, clear communication, delegation of responsibilities, volunteer recruitment and onboarding, and critical problem-solving.

Community Impact Focus: Create opportunities for Anthem members to serve in their community by connecting them to existing opportunities and starting new ones.  Monitor and assess the connection process and impact Anthem is having in the community.

REQUIRED QUALIFICATIONS & SKILLS

Volunteer Management: Proven ability to recruit, schedule, lead, inspire and care for teams.

Project Management: Proven ability to manage projects and events from inception to completion.  This includes managing timelines, clarifying and delegating responsibilities, clear and timely communication, and ensuring all other aspects of planning and logistics are taken care of.

Event Planning: Experience in developing events from inception to execution.  Has an eye for the attendee/volunteer experience, including paying special attention to the flow of the timeline and physical space dynamics.  Exhibits a detail oriented approach and a commitment to high standards for execution.

Teachable Spirit: Proven track record of openness to learning, being coached, and seeking out growth opportunities.  Stays up to date on best practices in their areas of responsibility.

Communication Mastery: Outstanding communication and interpersonal skills, capable of building strong relationships with a diverse group of people.

CUSTOMER-FIRST Attitude: Able to perform high-quality customer service consistently.  

Self-motivated: Has a history of self-starting and following through.  

PREFERRED QUALIFICATIONS & SKILLS

Experience: 2-3 years of professional experience in church, the hospitality industry, or non-profits.

Education: Bachelor's degree (Theological training is a plus).

Established Relationships: Knowledge of, and relationships with, the local community OR the ability to develop those quickly.

We encourage individuals who are unsure if they have all the qualifications listed to still apply.

jOB TYPE & BENEFITS

Job Type
This position is an hourly full-time position slated for 38-40 hours per week. 

Direct Report
Anthem Pastor

Schedule
Tuesday-Saturday.  This does not have to be a traditional 9-5 and working hours are flexible (outside of required meetings and Saturday mornings).

Pay Scale
The base hourly rate for this role is $26-$34

Grade level and salary ranges are determined through interviews and a review of the education, experience, knowledge, skills, and abilities of the applicant, equity with other team members, and other factors.  

Benefits

• Flexible vacation & paid leave

• Retirement match

• Healthcare (dental & vision)

• Basic life insurance

• and more